SALES FORCE ADMIN: Unlock the power of your Salesforce investment and develop knowledge and skills with Salesforce Training. Administration Essentials is the core training required to ensure your customer relationship management (CRM) success - and the first step in building your Salesforce knowledgebase. Knowledge is power. In this comprehensive, hands-on, four-day training program, you gain that power by learning and practicing how to set up, configure and maintain your Salesforce applications (Enterprise or Unlimited Edition) for optimal results.

Salesforce: Who Should Attend

The workshop is designed for system administrators who are responsible for the overall setup, configuration and maintenance of your Salesforce application Enterprise or Unlimited Editions. Other groups that benefit from the Administrator Workshop include power users, sales operations, marketing users and IT.

During the Administrator Workshop, you will receive an overview of how to set up and configure sales, support and marketing functionality – the cornerstones for successful CRM.

Salesforce Training: You will learn

Attendees who complete this SALES FORCE ADMIN course will provide significant business value by:

  • Increasing visibility into your business
  • Creating high-value reports and dashboards
  • Creating customer support routing strategies
  • Driving user adoption and usage of your investment
  • Leveraging best practices form peer students
  • Customizing your application, including page layouts, fields, tab and business processes
  • Using the App Exchange to download or build custom Salesforce applications


The Administration Essentials for Enterprise or Unlimited Edition assumes a solid understanding of the basic elements of the application. Completion of all the following online course is mandatory

  • ADM-100 Salesforce Fundamentals
  • SFA-101 Sales Representative Fundamentals
  • ADM-110 Administrator Fundamentals: Setup
  • ADM-115 Administrator Fundamentals: Customization
  • ADM-120 Reporting Fundamentals

Course Outline:

Key topics covered during this course include:

  • Organization and user administration
  • Customization
  • Security and access
  • Data import and update
  • Workflow management
  • Custom reports and dashboards
  • Marketing administration
  • Support administration
  • Custom object, custom tab and Web tab creation
  • Extending vis App Exchange




"The SALES FORCE ADMIN training was good, and though I was the only one in the online session the class was very much interactive, it was a very good experience, and I am also looking forward to take more trainings from on other technologies as and when required for me." – Patel (SALES FORCE ADMIN)